Terms & Conditions

The ALKO BASE is an online whisky shop founded in Bristol, United Kingdom. If you need to contact us please drop us a message using the contact form, send us an email. We are happy to assist in any way we can.

Minimum Age Restrictions

We can only sell alcoholic beverages to customers who are at least 18 years of age. By placing an order with The ALKO BASE you confirm that you meet the Minimum Legal Age for purchasing alcoholic beverages in your country of residence.

New Customers

If you are ordering from us for the first time we may choose to ship only to the cardholders address unless you activate cardholder password authentication on your card. For security reasons we may request additional proof of identify by email.

Payment

Orders must be settled in full before shipping. Payment can only be made using Wire transfer. 

Taxes & Duties

Products sold by the The ALKO BASE are subject to United Kingdom taxation. Where we are dispatching goods to countries outside the United Kingdom you will not be charged United Kingdom VAT (a consumption sales tax) by The ALKO BASE but you may be subject to local import taxes. These additional charges and responsibilities must be borne by the importer or recipient. For further information about customs policies and charges in your country of residence please contact your local customs office. In the event the importer does not clear the consignment through Customs such as fulfilling import taxes or charges and the consignment is subsequently returned to The ALKO BASE, we will refund the order minus our shipping fee and any associated return cost imposed by our logistics partner.

Canada

Upon arrival in Canada our delivery agent may contact you to assist with progressing alcohol consignments through your local liquor board or commission and/or Canadian Customs. These additional charges and taxes must be borne by the importer. If you are unable to clear the consignment through Customs and the consignment is subsequently returned to The ALKO BASE, we will refund the order minus our shipping fee and any associated return cost imposed by our logistics partner. Please contact your local Province liquor board or commission if you need advice. We ship to Canada at the Cardholders own risk. You must be a resident of the corresponding Province and for this reason we cannot ship gift orders to Canada.

Shipping Information

All of our consignments are fully insured, include tracking and require a signature upon receipt. Where orders are being shipped to a reception or concierge for a residence, hotel, business, storage facility or similar, The ALKO BASE accepts no responsibility for any loss or damage once it has been delivered to the address provided. Please allow 1 working day to pick and pack your order. During busy seasons this can take a little longer. Please ensure the correct delivery address details are provided at the time of ordering. Any delivery issues that arise due to incorrect or incomplete address details are the responsibility of the cardholder. We offer fixed price domestic and international shipping costs based on size and weight. Subject to stock availability domestic mainland deliveries are shipped using a 2-3 day delivery courier and express service (Monday-Friday). Delivery to destinations outside the United Kingdom normally takes 2-5 business days, however during busy seasons this can take a little longer. Delivery times displayed on the web site are indicative only and are subject delays out with our control such as the weather, national holidays, stock movement, delays within the courier's network and customs delays.

If your order is returned to us due to non-delivery we will give you the option of re-shipping the goods (at your expense) or refunding your order less our shipping fee and any additional fees levied by our carrier to return the consignment to us. Where the recipient has requested a change to delivery directly with the courier, such as address changes or date of delivery, responsibility for the consignment and final delivery lies with the customer and not The ALKO BASE.

We can hold an order before shipping. If bottles are held for more than 14 days you will be charged a holding fee of £2 GBP per bottle, per week. You must advise us once you have placed your order if you wish for it to be held. These orders held cannot be cancelled after the 14 day cooling off period. They are subject to the same usual T&Cs including cancellation.

Damages & Breakages

If your parcel is found to be clearly damaged or tampered with upon delivery please report this to the delivery driver immediately, refuse delivery if necessary and then contact us, The ALKO BASE. For shipments delivered, please retain the product and all packaging and shipping boxes in their condition, with photo evidence until we have advised on a solution. We do not monitor for tracking events or updates in transit. In the event of any other damage to products, delivery problems, you must report this to The ALKO BASE no later than 28 days after the date of shipping. For 'non-delivery' where the parcel is marked as 'delivered', this must be reported within 7 days.

Returns & Cancellation

Where you have already received the goods, and you are domicile within the United Kingdom only, you have the right to cancel within 14 working days starting from the day after receiving the delivery. Orders which are held for shipping at a later date and have been agreed with us cannot be cancelled after 14 days from the order date. The goods must be returned to us unopened (sealed) together with the original invoice within 14-days of the agreed cancellation date. On receipt of the return we will inspect the goods are eligible for a refund. The refund will be issues to your payment card and may take several days before appearing on your statements and we aim to issue refunds within 14 days of return. The customer must arrange and pay for returning the goods including insurance and any import taxes. The ALKO BASE will not be responsible for loss or damage in transit of the returned goods.

Availability

We strive to keep our stock control up to date and ensure the accuracy of stock content on the web site. Occasionally an item may be out of stock and/or discontinued - in such an eventuality we will inform you promptly, and may suggest an alternative. Product specifications and prices may change without notice. Product availability and prices listed on The ALKO BASE Blog or our social media accounts, are correct at the time of writing and subject to change.